Make sure to specify a repair
shop you wish to do your work. If you don’t, the mechanic will often
take to the car to a particular shop that pays them for business.
Find a reliable repair shop
Using a nationally
known
mechanic won’t guarantee reliable service. A good amount of the time,
the parent company won’t be held responsible for any problems or issues
resulted from individual franchises.
Get a second opinion
If your car is still drivable,
make sure you get a second opinion on repairs. If both shops give you
similar advice, you can usually be confident that the diagnosis is
correct.
:: Dealing Tips::
When paying the bill
The total cost of repairs
can't exceed the amount in the estimate by more than 10 per cent. To go
beyond this, the repair shop must first get your authorization in
writing or over the phone. If it’s by phone, the shop is required to
record the details of the authorization in writing.
Charges on an estimate
The repair shop has a right to
charge for an estimate, but only if you have been told about this charge
in advance. The fee can include the cost of diagnostic time plus the
cost of reassembling the vehicle. It can also include the cost of parts
damaged and replaced while carrying out the estimate.
